Default serial console settings for Palo Alto Networks PA-500:
- Bits per second: 9600
- Data bits: 8
- Parity: None
- Stop bits: 1
- Flow Control: None
Works great in PuTTy, just set connection type as seen below.
- Connect the Console cable, which is provided by Palo Alto Networks, from the “Console” port to a computer, and use the PuTTy Configuration above to connect to the Palo Alto Networks device.
- Power on your PA-500 once the terminal is configured as above and putty is open.
- During the boot sequence, the screen should look like this:
- Type maint to enter maintenance mode.
- PAN-OS 7.1: When performing this on PAN-OS 7.1, you will see a “CHOOSE PANOS” screen below. Please choose PANOS (maint). Press enter to continue.
- Once in maintenance mode, the following is displayed, please press enter to Continue:
- Arrow down to Factory Reset and press Enter to display the menu:
- You will see the Image that will be used to perform the factory reset. Select Factory Reset and press Enter again:
- The unit will reboot when complete. Please be aware that it may take several minutes (Typically 5-10) before the auto-commit completes and allows the admin/admin login to work properly.
- After a factory reset, the CLI console prompt transitions through following prompts on a PA-500 before it is ready to accept admin/admin login:
- 500 login
- PA-HDF login
- PA-500 login: It is at prompt #3 (need to hit enter to check if the prompt changed), that the device is ready to accept the admin/admin username/password to allow login.
thank you this help
This assumes you PA is turned off, which is (almost) never the case… You really should add the command for rebooting into maintenance mode: debug system maintenance-mode
Please note step 2 reads: “Power on your PA-500 once the terminal is configured as above and putty is open.”